Reference

Terms That Govern Your Account and Use

Access to 4kpron depends on your local law and eligible regions — these terms set out what that means for your account, your transactions via bKash, Nagad, and Rocket, and how we handle disputes. Read them before you start.

Account EligibilityPayment ConditionsbKash · Nagad · RocketDispute ProcessData Handling
4kpron Terms That Govern Your Account and Use
LEGAL CONTACT PATHS

How to Raise a Legal or Policy Query

If you have a question about these terms, need to exercise a data right, or want to flag a policy concern, reach us through the channels below. For account-specific issues tied to a bKash, Nagad, or Rocket transaction, have your wallet reference number ready — it speeds up the review significantly.

Team online

Live Chat

Available directly from your account dashboard. Cite the policy section or transaction reference in your first message so the agent can route it correctly.

Email Support

Send policy or data requests to our support address listed in your account settings. We aim to acknowledge within one business day.

Account Help Centre

The Help Centre in your account covers common legal questions — eligibility, data access, and transaction disputes — with step-by-step paths for each.

ACCOUNT AND DATA STANDARDS

What We Do With Your Data and Account

We collect only what is needed to operate your account — login credentials, wallet identifiers for bKash, Nagad, or Rocket, and transaction history. We do not sell this data to third parties. Cookies track session state and basic analytics; you can manage non-essential cookies through the banner shown at first visit. Your account is secured with OTP verification at login, and sensitive changes such as withdrawal wallet edits require re-authentication. If you want to access, correct, or delete your personal data, submit a request through the support channel and we will respond within the statutory period.

Data Collection

We store your account details, wallet identifiers, and transaction records. Nothing beyond what is needed to run your account and comply with applicable financial requirements.

Cookie Use

Session and analytics cookies only. Non-essential cookies can be declined at first visit or adjusted later from the cookie preference panel in account settings.

Account Security

OTP verification protects every login. Changes to your linked bKash, Nagad, or Rocket wallet number require a separate identity step before they take effect.

Data Requests

To access, correct, or request deletion of your data, contact support with your account ID. We process requests within the period set by applicable law.

Common Legal Questions About Your Account

These cover what Bangladesh-based account holders ask most about the policy, eligibility, and their rights under these terms.

Access depends entirely on your local law and eligible region. We do not make that determination for you. Check what your jurisdiction permits before registering or depositing.

Yes. Submit a data-access request through the support channel with your account ID. We will respond within the timeframe required by applicable law and provide what we hold.

Transaction and identity records are retained for as long as financial regulations require, then deleted. You can request confirmation of the deletion schedule via the support channel.

We can update the terms at any time. The version on this page is always current. Material changes are shown at your next login before they apply, so you can review them first.

Have your wallet reference number ready and contact support via live chat or email. We cross-check the reference against our ledger and aim to resolve straightforward discrepancies quickly.

Use the email support address in your account settings for formal queries. For data rights under applicable Bangladesh consumer law, state that clearly so the request is routed correctly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.